Client Profile - Gareth Thomas: Rental Reserve

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Gareth Thomas is the Marketing & Development Director for Rental Reserve

Rental Reserve operate marketing websites for self catering apartments and holiday homes across the UK allowing real time online bookings to be made by customers.

We conducted a little question and answer session to get an insight into what makes Rental Reserve tick:

You have been operating Rental Reserve for a couple of years now, how are you finding the self catering industry?

There's a fantastic community out there. It's a little hidden and took a while to find, but we're working on giving the industry a voice. From small single property owner/manage set-ups to larger investment backed operations. Everyone has something to add to the discussion - making the industry a better place for everyone.

Why should property owner list their site with you?

We're quite unique in the way we work with property managers. We engage with our clients to build long term relationships that work well for them and us. Because of our commission model, it's essential to us that we get as many quality bookings as possible. Which ensures we're on the same path as the people we work with.

Why should holiday makers book through Let in Edinburgh?

We have the widest collection of quality properties with instant availability and price information. This creates a competitive environment where the guest can choose from the best quality and get a great deal. Seeing so many properties side by side makes it so much easier to book the right property, as does the instant online booking we provide.

As with our support for property managers, we're only ever an email or phone call away to give help and advice whenever needed.

Your Edinburgh site, Let In Edinburgh, has been particularly successful - where next?

That's a good question! Luckily we're spoilt for choice as we enter the next phase of the business. We already have a few plans in the pipeline for both national and international websites. We'll take the same ethos and ideas that we've developed whilst growing Let In Edinburgh to our next location, and we can't wait to see what awaits!

Which areas of your sites are you most proud of?

We've been working hard to improve the quality of properties on offer. The rewards for this work are really starting to come through now, both in terms of the feedback we get and our bottom line figures. It's actually really enjoyable to train clients on our software, especially when they start to see the results.

How did the Tribalogic Platform help you kick start your business?

We carried out a lot of research before choosing which platform to use. As an internet-based company, our website (and the software behind it) are effectively the equivalent of bricks and mortar in a traditional shop.

Nothing even came close to what Tribalogic offer. I'm confident in saying we would not be anywhere close to our current position if it wasn't for the running start the software gave us.

How has the Tribalogic Platform helped you grow your business?

The platform is so scalable that it's ready to grow when we are. Nothing is added to the software without thinking a few steps forward. Beyond the software though, the support of the team is what really makes working with Tribalogic the logical and enjoyable choice. To know your dealing with experts is priceless. To want to go back and work with them over and over is what really makes the difference for us.

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