Help and Support
It is always difficult learning how new systems work, so we offer a route to requesting help when you get stuck.
Tribalogic provide free email support with the use of their Platform.
What does this cover?
- assistance with the operation of any aspect of The Tribalogic Platform
- quick response to issues with performance
- updates on the progress of any bug fixes
Support emails will be responded to, at worst within three working days (9am - 5pm, Monday to Friday, except on public holidays.)
- our support site is always available and contains additional tips and help material;
- help is just a click away throughout out interfaces.
For the initial four weeks we will happily answer telephone calls from you or your team on the operation of our software.
£60 / month / person
A support agreement offering high level support whereby the customer may contact Tribalogic by phone at any time, and emails will be responded to within 1 working day, can also be purchased.
Under the support agreement, customer will be charged at £60 per month for a minimum of 12 months.
Benefits of additional support include:
- Customer may contact Tribalogic by phone at any time during working hours
- Tribalogic will respond to support emails within 1 working day
What is not included
- Face to face training - if you would like face to face training then contact us and we can give you a quote, arranging a time and venue for your training.
- Feature requests - we take on board your suggestions to improve our software but we cannot guarantee to respond to feature requests.